Behavioral health provider will replace a longstanding EHR and consolidate multiple systems across its mental health, substance use, community-based, and residential programs.
Core Solutions (Core), a leader in AI-powered software for behavioral health and the intellectual and developmental disabilities (IDD) community, announces that Community Counseling Solutions (CCS) has selected Cx360 Intelligence: The Intelligent Care Record, an EHR with AI built into its foundation. CCS is a not-for-profit provider headquartered in Heppner, Oregon. It delivers behavioral health services from more than a dozen locations across Gilliam, Grant, Morrow, Umatilla, and Wheeler counties. Nearly 400 CCS users, including 13 prescribers, will work on the platform.
The selection extends Core's growth in the western United States. As part of the implementation, Core will support CCS's reporting to ROADS (Resilience Outcomes Analysis and Data Submission), the Oregon Health Authority's behavioral health data system, along with the billing requirements of Oregon payers.
CCS had used its previous EHR for more than 15 years. During that time, enhancements slowed, and the organization came to depend on several vendors for functions one system could handle. CCS leaders also wanted technology that would help them recruit and keep clinicians, who expect intuitive tools and less time spent on documentation.
CCS sought a long-term partner with AI at the center of its technology. In its EHR evaluation, the CCS team saw how the Intelligent Care Record's native AI could change everyday work across the organization. Staff can build an assessment from a plain-language prompt or an uploaded state-developed document. Automated workflows alert team members when an individual's care requires follow-up, so tasks stay on track as individuals move between programs. In the Revenue Cycle Command Center, AI brings billing and revenue insights to the surface that once required manual review of the data. Ambient listening captures sessions so clinicians can give their full attention to the person in front of them.
"In our previous system, building a form meant setting up every dropdown, checkbox, and text field by hand. Now we can upload a state form or describe what we need, and the Intelligent Care Record builds it. That gives us time back for reporting, workflow improvements, and grant applications for new programs," said Mysty Boyd, Data Analyst at CCS. "Our clinicians and staff want a system that's easy to use so they can focus on the people we serve. We found that in the Intelligent Care Record, along with a partner in Core committed to supporting us."
The Intelligent Care Record will run across CCS's mental health, substance use, community-based, and residential services, including electronic medication administration. The platform follows Core's ethically built AI principles. Its AI makes daily work more efficient and gives staff timely insight, while people stay in charge of care and decision-making.
"CCS is one of the most respected behavioral health organizations in Oregon, and we're proud they chose Core and the Intelligent Care Record," said Angelica Eddleman, Vice President of Sales at Core Solutions. "During the demo, their team immediately started imagining what they could do with the platform, and conversations like those are why we built it. CCS wanted a vendor that gives them personal attention and keeps advancing its technology. As a founder-led company, we're committed to both, for CCS and for every provider we serve across the country."
To see the Intelligent Care Record in action, schedule a demo of Cx360 Intelligence today.
Core Solutions transforms health and human services for behavioral health and intellectual and developmental disabilities (IDD) providers. With more than 25 years of experience, Core delivers purpose-built technology that reflects how care is actually delivered. Serving over 500,000 lives, its solutions bring together clinical and operational insight in a unified experience, including Cx360 Intelligence: The Intelligent Care Record, which embeds ethically built AI into the foundation of care delivery. By reducing manual work and bringing forward what matters most, Core enables providers to make more informed, confident decisions. Learn more at coresolutionsinc.com.
Community Counseling Solutions is a nonprofit organization dedicated to providing comprehensive behavioral health and community support services throughout rural Eastern Oregon. Serving Umatilla, Morrow, Gilliam, Grant, and Wheeler counties, CCS provides mental health treatment, substance use disorder services, crisis intervention, psychiatric care, residential treatment, developmental disability services, and housing support. With approximately 400 dedicated employees serving nearly 20,000 individuals annually, CCS is committed to improving access to quality, compassionate, and person-centered care. Through innovation, collaboration, and a strong commitment to the communities it serves, CCS continues to enhance services and improve outcomes for individuals and families across the region.