The Intelligent Care Record for IDD and Autism
IDD and autism providers manage person-centered care that evolves across years, roles, and settings, and the information supporting that care has to keep pace. Cx360 Intelligence: The Intelligent Care Record was purpose-built for that complexity, with native AI woven directly into how care staff already work. Plans stay current and everyone stays engaged, so each individual receives support shaped around what matters most to them.
Person-Centered Planning
Every plan starts with what's already been decided for a person — upload their life plan or a state-generated document, and AI turns it into a staff action plan or individual service plan ready for review. From there, staff stay ahead of goals, catch risk indicators early, and track review deadlines as they come due, while documentation flows straight into the Revenue Cycle Command Center to keep care and reimbursement moving together.
Individualized Care Plans
A nursing plan begins with the individual's own record, where staff pick who the plan is for, name the nurse authorizing it, and note what condition, or combination of conditions, the plan needs to address. That could mean a CPAP routine, ongoing diabetes monitoring, or anything else specific to that person. The nurse adds detailed directives for the DSPs and other staff handling day-to-day care, and the plan turns those directives into tasks the team can follow, with multiple signatures captured along the way.
Behavioral Supports
BCBA-led teams, behavioral specialists, and program managers work from a single dashboard that pulls incident activity, review status, and behavioral data together instead of chasing separate spreadsheets, with AI keeping that view current as new entries come in. Human rights documentation is part of the same workflow, alongside dedicated tools for support planning, fading, and crisis response.
Support Where Care Happens
The DSP Dashboard organizes the essential documentation for a shift — notes, tasks, the individuals being cared for, and priorities — in front of direct support professionals in one guided view, including the standing directives and condition-specific instructions nurses add directly to an individual's plan. For DSPson the go, the Cx360 Intelligence mobile app brings that same experience into the field, verifying visit location and timing to maintain compliance and working offline so nothing is lost between visits.
