We’re More Than an EHR and Focused on Creating Better Outcomes.
We help Behavioral Healthcare and Health & Human Services organizations use modern technology to increase efficiency and processes to better support clients and improve clinical care.
Remote-Ready
With integrated telehealth, advanced care management functionality and interoperability that enables multiple providers, even those outside your system, to communicate within a single platform.
Patient Centric
With a robust, integrated patient portal that saves time for practices and creates loyalty, engagement, and ownership in the patient’s care process.
Highly Efficient
With an embedded workflow engine that guides clinicians in providing evidence-based care.
Value-Based and Accountable
Helping practices conduct targeted costing and capture, access, and leverage their data where and when it’s most valuable.
Personalized and Insightful
With AI clinical decision support, analytics, and insight that empower practitioners to deliver the right messages to the right patients at the right times.
Transparent and Interoperable
With integrated tools delivered seamlessly across the patient journey.
How We Got Here
We began Core Solutions in 1999, focusing on a mission to improve outcomes for those affected by behavioral health, SUD and IDD challenges through innovative technology. What initially started as billing software for small behavioral health practices quickly expanded in features and functionality from a passion to have a more significant impact on care. However, to truly improve clinical outcomes, we needed to do more to streamline operations and empower staff with the necessary tools to deliver high-quality care. Through this journey, we realized that many EHR systems are overly complex, expensive or one-size-fits-all. Ultimately, they lack the depth and specificity behavioral health, SUD and IDD organizations need to be successful. We set out to change that.
This consumer demand and the evolving requirements of our growing customer base led to the introduction of clinical functionality into our systems. In 2003, Core launched its first Case Management solution, and in 2007, its first full-featured, web-based enterprise Electronic Health Record and Case Management solution. Between 2014-2018, Core went through significant growth, winning multiple enterprise customers. With the arrival of the COVID-19 pandemic, the demand for behavioral health services intensified, and we invested heavily in developing the next generation of behavioral health technology. Through listening and working closely with customers and clinicians, we utilized user-centered design principles and built a new generation EHR from the ground up…the Cx360 Platform.
The Core Cx360 Platform
Our highly configurable solution enables organizations to be flexible and responsive to changing regulations and innovations in healthcare. Organizations and clinicians can also maintain fidelity to any evidence-based practice they implement using the workflow designer and process tracker. To lessen provider burden, we’ve expanded client engagement and self-care tools by utilizing AI for predictive analytics and more sophisticated population health analysis. Cx360 is highly interoperable and promotes real-time integration and data sharing among behavioral health, care management organizations, medical providers and other members of the Care Team, supporting care coordination across the continuum—a significant focus in healthcare today and tomorrow.
Where We're Going
Today, we enjoy one of the highest customer satisfaction rates in the behavioral healthcare EHR vendor space, and our groundbreaking version is setting new standards for care. As we continue to grow, we aim to further our expansion of CCBHC programs across states and will incorporate the latest quality measures as they develop. Cx360 will include increased use of AI, predictive analytics and sentiment analysis, further improving operations and outcomes. Leading-edge enhancements to the Client Portal tied to better client engagement and managing life plans collaboratively for I/DD clients are upcoming.
With over 20+ years of experience in developing SaaS-based EHR solutions, along with our deep and nationally recognized expertise in behavioral health, we are excited about our innovations and assisting our customers in providing the highest quality care to their clients.
EHR systems are much more than digital copies of clients' charts. They support billing and operations, including scheduling and management reporting. They provide a holistic view of the care and treatments that clients have received. They also automate and streamline workflows as well as guide evidence-based healthcare decisions.
An EHR system is designed to allow multiple providers to create and manage information about a client. Depending on an individual's needs, a provider can share access to the client's records with a provider at another organization. The information can also be shared with pharmacies, laboratories, imaging centers and urgent or emergency care providers.
Healthcare providers were encouraged to adopt EHRs that met the requirements for “meaningful use” beginning with the passage of the HITECH Act. Flash forward to 2017, and meaningful use is no longer just an incentivized recommendation but a requirement. Medical providers who don't participate in meaningful use can be penalized by the Centers for Medicare and Medicaid Services.
Meaningful use requires an EHR platform to allow providers to access and share clients and client data in order to improve the quality of care a person receives. Meaningful use guidelines encourage interoperability best practices.
Core Solutions' EHR system is ONC certified. Our platform meets standards and implementation specifications laid out by the Secretary of the Department of Health and Human Services.
With certain EHR solutions, providers can sometimes struggle to get access to client data when they need it, often because the system itself isn't intuitively designed. Clients may also have difficulty accessing their records or communicating with their providers. Many EHR systems designed for hospitals or medical providers aren't built with the needs of behavioral health in mind.
At Core Solutions, we designed our behavioral health EHR system with an awareness of the challenges that providers and clients often face. Notifications, alerts and the To Do list are available at log on. All of a client's records, including all prior activities, are at the care provider's fingertips. For clients, our portal makes it easy to access their data and exchange documents with their providers.
Our Cx360 EHR platform is designed for use across care communities, including:
- Behavioral health
- Intellectual and Developmental Disabilities (IDD)
- Substance use
- Child and family services
The Next Frontier of Care Delivery in Behavioral Health
Behavioral health providers will need to follow the recommendations and achieve the functionalities identified in this white paper if they hope to be successful over the long term.
7 Ways Your Behavioral Health EHR Should Support Clinician Retention
As you seek to recruit and retain top behavioral health talent, take a moment to assess the experience your organization creates with Core's checklist.