Leading the Way in Better Outcomes for Behavioral Health and IDD 

We help mental health, substance use, and IDD providers leverage intelligent, AI-powered EHR solutions to streamline care, improve efficiency, and deliver improved client outcomes.  

Leading the Way in Better Outcomes for Behavioral Health and IDD 
Why We're Different

Driving Better Performance Across Your Organization

Today’s providers need technology that expands access, improves outcomes, drives efficiency, and strengthens organizations. Core delivers with innovative solutions backed by more than 25 years of expertise. 

We empower behavioral health and IDD providers to be:

 

Connected and Accessible

With telehealth, care management, and interoperability that connect providers on one platform.

Client-Focused

With a client portal that streamlines communication, saves time, and builds stronger engagement.

Highly Efficient

With embedded workflow tools that guide clinicians in delivering consistent, evidence-based care support.

Accountable and Value-Driven

With targeted costing, data capture, and real-time insights to advance value-based care.

Insightful Data

Personalized and Insightful

With AI-powered decision support and analytics that help deliver the right care at the right time.

Secure and Compliant

With enterprise-grade security, privacy protections, and comprehensive compliance tools that safeguard sensitive data.

By the Numbers

Invested in the Behavioral Health and Health & Human Services Community

1999

Founded

35K

Users

635K

Medications Tracked

400K+

Lives Helped

Core's Story and Future

1999

The Beginning

We began Core Solutions in 1999, focusing on a mission to improve outcomes for those affected by mental health, substance use disorder (SUD) and intellectual and developmental disabilities (IDD) challenges through innovative technology.

The Beginning
1999
2000

Early Expansion

What initially started as billing software for small behavioral health practices quickly expanded in features and functionality from a passion to have a more significant impact on care. However, to truly improve clinical outcomes, we needed to do more to streamline operations and empower staff with the necessary tools to deliver high-quality care.

Early Expansion
2000
2000–2002

Identifying the Real Problem

Through this journey, we realized that many EHR systems are overly complex, expensive or one-size-fits-all. Ultimately, they lack the depth and specificity mental health, SUD, and IDD organizations need to be successful. We set out to change that.

Identifying the Problem
2000–2002
2003–2013

Introducing Clinical Functionality

This consumer demand and the evolving requirements of our growing customer base led to the introduction of clinical functionality into our systems. In 2003, Core launched its first Case Management solution, and in 2007, its first full-featured, web-based enterprise Electronic Health Record and Case Management solution.

Clinical Functionality
2003–2013
2014–2018

Significant Growth

Between 2014–2018, Core went through significant growth, winning multiple enterprise customers.

Business Growth
2014–2018
2019–2022

Navigating the Pandemic

With the arrival of the COVID-19 pandemic, the demand for behavioral health services intensified, and we invested heavily in developing the next generation of behavioral health technology.

Navigating the Pandemic
2019–2022
2022

Groundbreaking New EHR

By listening closely to customers and clinicians, we applied user-centered design to build a next-generation EHR from the ground up  — Cx360 Enterprise.

Cx360 Enterprise
2022
2024–

Launching AI-Enabled Tools

We harness the power of AI with human oversight, introducing new solutions like Cx360 Clinical Assist and Cx360 Essential. Powered by Cx360 Intelligence, these tools create efficiency, generate new insights, and enable providers to deliver higher-quality care for those they serve. 

Launching AI-Enabled Tools for Clinicians
2024–

Transforming Possibilities Through Innovation

Our intelligent solutions help behavioral health and IDD providers stay agile, adapt to change, and deliver stronger care. 

Core’s technology lessens provider burden through AI-powered tools that streamline documentation, surface real-time insights, and enhance population health analysis, all while supporting fidelity to evidence-based practices. Built for interoperability and collaboration, our solutions connect behavioral health, IDD, care management, medical providers, and other partners across the continuum, enabling seamless data sharing and coordinated care that improves outcomes and strengthens organizations today and for the future.

Cx360

Where We're Going

We are proud to hold one of the highest customer satisfaction ratings among behavioral health and IDD EHR vendors, and our latest solutions are setting new standards for how care is delivered and experienced. 

As we look ahead, Core is committed to advancing the role of technology and AI to give providers sharper insights, faster documentation, and more effective tools for client engagement. These innovations reduce administrative workloads and free clinicians to spend more time where it matters most: with the people they serve.

Our focus is on continually evolving our solutions to anticipate tomorrow's challenges, from expanding care coordination to strengthening data-driven decision-making. With every advancement, Core helps providers improve outcomes, enhance organizational performance, and deliver more connected, person-centered care. 

The Future of Core

Our Core Values

Transforming behavioral health and human services is about more than efficiency. It’s about giving organizations the tools to work smarter, adapt faster, and thrive in today’s complex and ever-evolving healthcare landscape. To make it happen, we prioritize: 

Partnership

Your EHR experience is shaped as much by your technology as by the people behind it. We commit to long-term collaboration, helping your organization succeed while improving population well-being through shared purpose and teamwork.

Innovation

Core’s solutions are continuously advancing. We listen to emerging needs from our customers and stay ahead of changing laws and regulations to deliver forward-thinking tools that keep organizations at the forefront of care.

Empowerment

Whether your organization is enterprise-level, mid-sized, or small, we help you operate more effectively and efficiently every day. Our goal is to give you greater control over your time, energy, and ability to connect with your clients.

Upgrade Your Everyday Efficiency

See How Our Highly Configurable Platform Can Meet Your Needs and More

Our Cx360 platform is built exclusively for behavioral health and IDD providers. To learn more and see how it works, schedule a demo today. 

Talk with us about your organization's needs and goals.
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