Intellectual and Developmental Disabilities
IDD Software Built to Support Providers and the People You Serve
For intellectual and developmental disabilities (IDD) agencies seeking a smarter way to manage care and operations, there's Core's Cx360 EHR. Designed for the IDD community, Cx360 enables more personalized, goal-driven support while enhancing workflows and easing the documentation burden. The platform brings together everything providers need to stay coordinated, ensure compliance, and strengthen performance while freeing staff to focus on helping individuals thrive. With Cx360, IDD organizations gain an efficient solution built for today and ready for what's next.
.png?width=200&height=49&name=unnamed%20(1).png){kind=small}
Improving Life on the Front Line of IDD Care
The user-friendly design and powerful features included in Cx360 help IDD organizations strengthen DSP satisfaction by streamlining documentation, simplifying workflows, and reducing administrative workload. With less time spent on paperwork and data entry and more time on meaningful engagement, direct support professionals experience lower stress, greater fulfillment, and stronger motivation to remain with their agencies.
Smarter Billing and Stronger Compliance
Cx360 guides IDD staff through completing thorough, accurate documentation that supports both billing and regulatory requirements. By reducing errors and simplifying complex processes, the platform helps agencies accelerate their reimbursement, stay audit-ready, and boost overall financial performance.
Technology That Goes Where You Need It
With Cx360's impressive mobile capabilities, DSPs can access the platform and complete their documentation from anywhere — whether moving through residences or supporting individuals in the community. This flexibility keeps staff connected, efficient, and focused on delivering services without the limitations of being tied to a desk.
Create and Manage Individualized Plans That Guide Services and Support
Develop, update, and track client plans from a centralized platform. Integrated collaboration tools keep agency team members aligned, ensuring consistent focus on each individual's goals, support needs, and progress. Easily adapt plans as needs change, helping maintain continuity of services.
Mobile Tools That Move with Your Team
With robust mobile capabilities, DSPs can access the platform and complete documentation from anywhere. Integrated electronic visit verification (EVV) streamlines check-ins and time tracking, supporting compliance without disrupting care. This flexibility helps staff remain highly productive in the field, reduces administrative burdens, and frees up more time for meaningful care.
Keep Care Teams Connected Across Agencies
Provider portals enable seamless, secure collaboration across agencies by giving care teams real-time access to life plans, assigned responsibilities, and key updates. With shared visibility into plans and responsibilities, teams operate in a highly coordinated manner and individuals receive more consistent and personalized services.
Workflows Built Around the Way You Work
Empower everyone involved in supporting individuals with IDD to stay connected and aligned through embedded workflows and a powerful rules engine. Staff can easily access schedules, assessments, service and support plans, progress notes, and more, all from one place. Role-based access ensures appropriate visibility and protects sensitive information, promoting coordinated support between teams.
Integrated Revenue Cycle Management
Cx360's revenue cycle management functionality simplifies billing for IDD services, including Medicaid waiver programs. Built-in automation, configurable rules, and exception handling help prevent common errors and route issues to the right staff for fast resolution. Real-time dashboards and reports offer clear visibility into claim and collections status and performance, making it easier to manage revenue and sustain your mission.
Configurability Without the Complexity
A wide range of configuration options let you tailor the platform to fit your IDD organization's specific needs. Easily adjust dropdown menus and field labels, build or modify forms, customize reports, design dashboards, and fine-tune workflows to match how your agency and its team operates.
Purposeful Artificial Intelligence for IDD Providers
Built-in artificial intelligence (AI) tools help IDD providers improve care quality, streamline operations, and strengthen financial performance. From simplifying documentation to identifying patterns in behavior and support needs, Core's AI-powered solutions help staff work more effectively and focus on what matters most. With ongoing innovation and new tools in development, Cx360 is more than just an EHR — it is a trusted technology partner helping today's IDD agencies to deliver better person-centered care.
'A Formula for Disaster': How We're Failing Those With I/DD & Autism
Our healthcare system is failing those with intellectual and developmental disabilities (I/DD) and autism spectrum disorder (ASD). What's gone wrong?
New York State Office for People with Developmental Disabilities
Download this case study on the New York State Office for People with Developmental Disabilities (OPWDD) to learn how they served the unique needs of 130,000 individuals with developmental disabilities by working with Core Solutions and the Cx360 platform.
Cx360 for IDD
Learn how Cx360 for IDD solves specific IDD provider challenges and about its community-specific features and workflows.