Intellectual and Developmental Disabilities (IDD)
IDD Software Built for Providers and the People They Serve
IDD and autism service delivery demands more — from your technology, your workflows, and your team. Core's Intelligent Care Record was developed for exactly this, with ethically built, native AI woven into the EHR's foundation, connecting your teams, simplifying workflows, and surfacing the insight needed to better support the individuals you serve. It's explainable, traceable, and secure — never used to train external models, and designed to support human judgment, not replace it.
By partnering with Core, IDD organizations gain technology made not just for how care works today, but for what great care can become.
Improving Life on the Front Line of IDD Care
Intelligent workflows support direct support professionals (DSPs) by streamlining documentation, assessments, and goal tracking. Preconfigured templates and the ability to build your own forms help staff document progress toward valued outcomes more efficiently. Built-in task triggering, automated scheduling, and clinical process tracking ensure no step is missed — while mobile access (with EVV) and embedded telehealth enable DSPs to deliver services and record updates wherever care takes them.
Person-Centered Planning That Drives Results
Staff gain immediate visibility into active plan status, goal progress, at-risk indicators, and upcoming review timelines — with plan creation, documentation, and evaluations all in one place. Life plan import allows staff to upload person-centered plans or state-generated documents to automatically generate draft action plans or individual support plans (ISPs) for review.
Clinical Tools Designed for IDD
A central nursing workspace brings documentation, oversight, and action together — tracking vitals, interventions, visits, and high-risk flags at a glance, with Rcopia integration supporting e-prescribing and medication administration record (MAR) management for authorized practitioners. A dedicated workspace for BCBAs, specialists, and managers replaces scattered notes with a program-level dashboard tracking active plans, incidents, reviews, behavioral activity, support plans, crisis protocols, and human rights documentation.
Smarter Billing and Stronger Compliance
Core ensures documentation links directly to billing and regulatory requirements. AI-powered automation reduces errors, service-specific forms align with evidence-based practices, and audit-ready records accelerate reimbursement. Configurable alerts keep staff on top of deadlines, authorizations, and plan updates, while ready-to-go dashboards and powerful analytics help agencies recognize trends, demonstrate compliance, and take performance to new levels.
Care That Goes Where You Go
Core's mobile capabilities enable staff to complete documentation and access information where care is needed — in residences, the community, or remotely. Built-in Electronic Visit Verification (EVV) captures caregiver location, service times, and sign-off, working fully offline and syncing once connectivity returns. Progress notes and service plans exchange securely via HL7, telehealth makes remote visits seamless, and a secure portal keeps families connected. With dedicated trainers and responsive support, Core is a true partner for IDD agencies.
Cx360 Enterprise: The Intelligent Care Record for IDD and Autism
Designed for the complexities of IDD and autism services, the Intelligent Care Record combines intelligent workflows, connected teams, and ethically built AI to simplify care delivery and improve outcomes.
DSP Assist: Mobile Support for Confident, Compliant IDD Care
Real-time visibility and oversight of direct support professionals, with in-the-moment documentation and offline capability — enabling EVV, secure time tracking, and service delivery where care happens.
NY's Person Centered Services Improves Care Coordination With New Portal
"The portal represents a one-stop shop where individuals can access a comprehensive view of their needs, goals, and the steps to achieve them. It supports our mission of promoting personal choice and truly person-centered care. Ensuring that individuals are active participants in the process has always been fundamental to our approach."
Mary Ferron,
Director of EMR and Data Management, PCS
New York State Office for People with Developmental Disabilities (OPWDD)
"Core Solutions is a true partner who supports OPWDD's mission of helping people with developmental disabilities live richer lives. Cx360 offers a comprehensive yet easy-to-use EHR solution that meets the technology needs of our organization, creating efficiencies for our staff to better serve the unique needs of individuals with developmental disabilities."
Health Information Management,
OPWDD
Residential services
Care coordination, compliance support, and daily living workflows for group homes and residential settings.
Supported living
Flexible workflows that support individuals living independently, with scheduling, goal tracking, and community integration capabilities.
Day programs
Organized documentation and service tracking for structured day programs, helping staff focus on skill-building and meaningful engagement.
Employment services
Track employment goals, document job coaching activities, and measure progress toward competitive, integrated employment outcomes.
Community-based services
Mobile-accessible documentation and EVV support for services delivered where individuals live, work, and participate in their communities.
HCBS programs
Aligned with HCBS waiver requirements, including EVV and state-specific reporting, with documentation and billing capabilities that meet program standards.
Autism services
Purpose-built workflows for autism service providers, supporting behavioral tracking, goal management, and person-centered planning.
Early intervention services
Connecting service delivery to individual outcomes from the start, with documentation and progress tracking for early intervention programs.
Behavioral support programs
A central workspace for BCBAs and behavioral specialists, with support plans, incident tracking, and human rights documentation all in one place.
Crisis services
Coordination and response capabilities that help teams act quickly, maintain accurate records, and support individuals through critical moments.
Case management
Centralized caseload management, cross-provider care coordination, and progress tracking toward individual goals and outcomes.
Family support services
Secure communication, shared documentation, and portal access that keep families connected to care plans and informed about individual progress.