Implementation

Empowering Behavioral Health & IDD Teams From Day One

Core Solutions' implementation approach simplifies technology adoption through expert guidance and active customer engagement. By working side-by-side on forms and workflows while developing internal champions, we help organizations optimize their systems, achieve rapid ROI, and continue improving performance as needs, payers, and requirements evolve, delivering lasting value well beyond go-live.

Partnership Built on Shared Responsibility

Our implementation model thoughtfully distributes work between our team and yours, striking the right balance between configuration and control. Organizations gain ownership of their system, enabling users to make impactful changes locally — from forms to rates to new programs — while Core remains available to support evolving needs.

Focus on Hands-On Learning

Rather than waiting until the end of the implementation project, we introduce training on system tools and utilities early so users build proficiency while workflows are taking shape. This approach ensures organizations understand not just how to use the system, but why each workflow matters — and are confident in managing it moving forward.

Designed for Real-World Complexity

Behavioral health and IDD organizations vary widely across states, programs and services, funding sources, and populations. Our implementation process embraces that complexity, using preconfigured starting points and collaborative validation to align the system with each organization’s unique needs while staying adaptable for everything that's coming next.

High Speed to Value

Implementation workstreams converge to deliver a high-impact go-live experience, enabling employees and clients to confidently transition to a more efficient, responsive solution. Our team focuses on achieving real, measurable clinical and financial outcomes, building trust and accelerating adoption. Client data is available where and when it’s needed, inefficiencies are addressed, and system performance is continuously monitored to ensure sustained success.

“The Core team has been phenomenal — open, responsive, and deeply collaborative. As a relatively new organization, we’ve encountered unique challenges, and Core’s commitment to partnering with us on solutions has made a meaningful impact. The progress we’ve achieved in just a few years has been incredibly positive.”

Mary Ferron

Director of EMR and Data Management, PCS

The Building Blocks of Lasting Success

Core's approach brings together the key elements that help behavioral health and IDD teams thrive during and after implementation, offering guidance and encouragement every step of the way. These essential practices create an experience that builds confidence and competence, supports meaningful progress, and helps you shape a solution that truly fits your organization's needs now and in the future.

Best-Practice Foundations, Not Blank Documents

Customers begin with Core's proven, evidence-based assessments, reports, and workflows, equipping users with powerful tools that accelerate adoption, reduce project costs, and eliminate the inefficiencies of starting from scratch.

Confidence Through Structured Collaboration

The Core implementation model establishes a balanced working relationship that gives organizations impressive control, helping users feel genuine ownership of their EHR while avoiding costly customizations and wait times for more routine changes.

Early Mastery Through Real Work

We introduce system tools from the start, building proficiency as actual forms, workflows, reports, and configurations take shape — ensuring teams understand how each process works and the purpose it serves in supporting their programs and staff.

Developing Strong Internal Champions

We work with our customers to build knowledgeable super users, creating a first line of support that strengthens adoption and long-term system success.

Change Management That Drives Adoption

From addressing staff concerns to highlighting early wins, we help organizations manage the human side of change so staff stay engaged, supported, aligned, and excited about new and enhanced processes.

Stabilization and Long-Term Agility

A structured post-go-live period keeps Core’s implementation specialists engaged to resolve critical issues and complete a full production of the initial revenue cycle, ensuring the configuration optimizes revenue. Customer teams can continue refining workflows quickly, with built-in autonomy allowing organizations to adapt their EHR as needs inevitably change.