Revenue Cycle Management:
Built Into the Cx360 EHR
An Embedded RCM Engine That Streamlines Billing and Collections
Unlike many EHRs that require add-on modules or third-party integrations, Cx360 comes standard with a robust, fully embedded revenue cycle management (RCM) engine. It is designed to give behavioral health organizations everything they need to manage financial and billing processes efficiently, accurately, and in real time.
Cleaner Claims, Faster Payments
At the heart of the Cx360 RCM system is an intelligent exception log that helps ensure claims are accurate before submission. With more than 80 preloaded checks — and more added regularly — Cx360 proactively flags issues to reduce denials and accelerate reimbursement. Clients using this feature have achieved clean claim submission rates over 99%, thanks to smart claim separation and automated routing to the appropriate staff or clinicians for resolution. In addition, Cx360 supports billing for every service delivered and provides tools to reconcile payments against actual billing activity.
Flexible Clearinghouse and Billing Options
Cx360 supports both direct-to-payer submissions and clearinghouse integrations, giving you flexibility in how your claims are delivered. The platform is compatible with common file formats, making setup and ongoing processing simple. For organizations looking to outsource billing, Cx360 also offers trusted partnerships with billing companies whose teams are already trained on the platform.
Transparent Oversight With Real-Time Reporting
Track your revenue cycle performance every step of the way. Cx360 includes a full suite of revenue cycle reporting tools that provide daily insights into billing status, collections, denials, aging reports, audit readiness, and more. These actionable analytics help drive financial clarity and accountability. The EHR also supports accurate, comprehensive documentation that helps protect your organization against government funding ”clawbacks.”
Client Portal With Built-In Bill Pay
Cx360 includes a bill pay feature within its client portal, making it easier for individuals to view and pay their balances online. This added convenience speeds up payments, minimizes administrative burden, and enhances the overall client experience. By embedding bill pay directly into the portal, Cx360 enables more efficient and client-friendly collections while offering clients a secure, user-friendly way to manage their financial responsibilities.
Future-Ready With AI
As part of its growing suite of AI tools, Core is developing solutions to support the next evolution of behavioral health revenue cycle management — speeding up documentation, reducing staff workload, and accelerating claim approval and reimbursement processes.