Core Solutions’ Integrated Behavioral Health EHR Platform, Cx360, enables the transformation of the behavioral health software experience by improving the provider to client relationship. The system’s behavioral health capabilities help strengthen the trust between a provider and client by: simplifying the end-to-end behavioral health experience, delivering integrated care coordination, improving client engagement and centralizing accurate provider reimbursement.

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Our single, integrated EHR technology platform, Cx360, enables provider organizations to centralize:

Provider Front Office Management

To help clients quickly gain access to the right care, Cx360 enables automation and simplification of the registration and intake process. This functionality allows provider organizations to increase throughput by quickly identifying the availability of staff resources and seamlessly communicating the client’s information to their clinical, medical and financial teams.

Key Features

  • Workflow-driven call center management
  • Flexible client registration
  • Criteria-based appointment scheduling
  • Integrated referral management
  • Automated eligibility verification
  • Comprehensive benefit management

Key Benefits:

  • Increased client satisfaction and throughput
  • Maximized resource availability
  • Reduced duplicate data entry
  • Increased service visit continuity
  • Increased first pass service revenue capture

Provider Clinical and Medical Management

The provider to client relationship is the most trusted bond in healthcare. With our behavioral health software, Cx360, providers can strengthen that relationship with a full-spectrum view of a client’s care continuum, within a single record. With increased visibility into a client’s recovery plan, providers can better engage clients at the right time to improve outcomes. Cx360 is designed to give providers the decision tools they need to focus on care while reducing their administrative burden.

Key Features

  • Intuitive user design to centralize clinical and medical workflows
  • Configurable templates for assessments, diagnosis, treatment planning and more
  • Integrated clinical and medical decision support, such as Wiley, DSM-IV, ICD-9
  • Integrated eRx and eLab
  • Integrated mobile application for iOS and Android
  • Automated clinical and medical alerts

Key Benefits:

  • Increased provider adoption and satisfaction
  • Reduced administrative burden for clinical and medical documentation
  • Increased ease of outcome reporting
  • Improved care continuity
  • Increased consumer engagement and compliance
  • Reduced duplicate data entry and processes

Provider Revenue Lifecycle management

Enforcement of new regulations and the shift towards value-based reimbursement has increased complexities of revenue lifecycle management and administrative burdens for providers. With our behavioral health EHR software, Cx360, providers are able to integrate the front office with clinical and financial processes to improve organizational performance and the predictability of reimbursements. These capabilities support a provider organization’s need to successfully demonstrate outcomes to secure on-going grant funding and reimbursements from commercial payers.

Key Features

  • Automate payer requirements: eligibility, authorizations, referrals and encounters
  • Pre-configured workflows for claims: 837, CMS 1500, UBO4, and more
  • Pre-integration with clearing house, Gateway EDI
  • Electronic remittance advice from HIPAA 835
  • Pre-defined receivables reports
  • General ledger integration
  • Configurable reimbursement dashboard analytics

Key Benefits:

  • Increased provider adoption and satisfaction
  • Reduced administrative burden for clinical and medical documentation
  • Increased ease of outcome reporting
  • Improved care continuity
  • Increased consumer engagement and compliance
  • Reduced duplicate data entry and processes

Client Engagement and Communication

The care experience improves when providers and clients can easily engage and communicate electronically. This starts with standard electronic and printable forms that easily inform clients about program information. To build upon this interaction, our EHR system, Cx360, offers clinical and medical collaboration by securely sharing electronic health information via its online consumer portal and mobile devices. Additionally, we leverage our extensive integration expertise to better utilize your client education information by making it readily available to your clients.

Key Features

  • Secure client portal
  • Integrated point-of-service for clinical questionnaires and surveys
  • Multi-channel client communications
  • Secure information exchange
  • Third-party client education integration

Key Benefits:

  • Increased client engagement
  • Reduced time spent on basic inquiries
  • Improved client preparedness
  • Reduced consumer missed appointments

Core Cx360 Provider Technology

Core Solutions’ electronic health record system, Cx360, maximizes flexibility, scalability and security, using the latest Microsoft .NET technology. The Cx360 framework and architecture provides organizations with significant flexibility to make changes to its out-of-the-box functionality.

At Core Solutions, we recognize that usability is a major factor in driving the adoption and meaningful use of EHR systems. That is why we developed Cx360 with a user-centered interface that incorporates unique information preferences of different employees and clinicians.

Key Features

  • ONC-ATCB certified as a Complete Electronic Health Record Software
  • Intuitive user interface design
  • Configurable and guided data entry workflows
  • Extensible business rules engine
  • Flexible integration engine
  • Built-in master data management
  • Cloud and self-hosting

Key Benefits:

  • Lowered total cost of ownership (TCO)
  • Increased data accuracy and reliability
  • Enhanced downstream system integration
  • Increased user adoption and satisfaction
  • End-to-end visibility to eliminate process bottlenecks
  • Improved regulatory compliance